We activate a sim card under a fake name, pop it in one of the. To honor wally and his passion for service, we are posting his story as a reminder of these important values. Well, a wonderful story about a cab driver that proved this point. I underestand to drive a cab for a living and to work in the night are not easy. Shep hyken amazing customer service taxi cab story by.
When a car pulled up, the first thing harvey noticed was that the taxi was polished to a bright shine. In this light, i am sharing the story of author harvey mackay. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for harvey. He looked quite smart, but not like a cab driver normally dresses. That was before he came across mr wally, a cab driver with a difference. He befriends the guy and invites him over to dinner.
Mar 12, 2009 wally the cab driver thats because great service is a choice. As a speaker, i find myself in and out of airports, rental cars, and taxi cabs. Aug 26, 20 the cab driver jumped out and said, hi, im wally. It is one of the oldest taxi services in the city and in the adjoining areas. It is a touching lesson on being patient you have to read it, itll change how you think. Years ago, my friend, harvey mackay, told me a wonderful story about a cab driver that proved this point. Since this was going to be my last ride of my shift i thought about just driving away, but instead i put the car in park and walked up to the door and knocked.
He doesnt always get to eat whenhes hungry or go to the restroom when heneeds to go. While i load your luggage, i invite you to read my mission statement. A man called harvey was waiting in line for a ride at the airport. The driver was asian, a short, stocky guy wearing a white shirt and khaki shorts, which i thought was unusual, even in the height of summer. Smartly dressed in a white shirt, black tie, and freshly pressed black. Oct 17, 2012 smartly dressed in a white shirt, black tie and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for harvey. I know this is not about being a cab driver, but touching peoples lives, but the cab driver has such a great opportunity to do so on an hourly basis. The knowledge, londons legendary taxidriver test, puts up a. The rest of the drivers quacked like ducks and told me all. Harvey mackay, a wellknown writer and motivational orator, recounts the brilliant story about a cab driver, who demonstrated this feature. Ive probably told that story to more than fifty cab drivers over the years, and only two took the idea and ran with it. When a cab pulled up, the first thing harvey noticed was. The paul harvey unofficial archives has over 3000 episodes of the rest of the story. Ducks quack eagles soar spiritual retreats, spiritual.
During that time i was very blessed to have met many people who touched my life as well as i touching theirs. See you soon, alfred, bruce said as his butler entered the cab. Harvey mackay tells the story of waiting in line for a ride at the airport. Blending this real life story with inspiration, unique humor, and sizzling sales skills, joel weldon reveals a higher standard for selling and serving in todays competitive marketplace. Even most people normally can not do it, i dont think most of drivers can it either. Wally campbell july 16, 1926 july 17, 1954 was an american stock car, midget, and sprint car racer from trenton, new jersey. And, if we will take the lessons provided in this story and apply them to our lives, we too, can soar like eagles. The next day im at work and telling my boss the story worked at a mobile phone shop. The following is a story about a cab driver that proved this point, as told by harvey mackay. No one can make you serve customers well thats because great service is a choice. When a cab pulled up, the first thing harvey noticed was that. Fortunately, the older lady met such a good driver.
We spent the rest of the 15minute drive scared to death and agreeing to everything he said, since we didnt wanna get robbed also. Londons taxi driver test enshrines knowledge as to use the au courant term an artisanal commodity, a thing thats local and homespun, thriving ideally in the individual hippocampus. Wally is a prime example of how a positive attitude can positively impact the people around him in that he provided harvey an enjoyable and memorable experience instead of a mundane, forgettable cabride. I have probably told that story to more than 50 cab drivers over the years, and only 2 took the idea and ran with it. Most of the time, my personal taxi cab experiences are not very pleasant. Harvey mackay tells the story of wally harvey was in line for a cab at the airport. Smartly dressed in a white shirt, black tie, and freshly.
The knowledge, londons legendary taxidriver test, puts. Dec 21, 2010 when a cab pulled up, the first thing harvey noticed was that the taxi was polished to a bright shine. Meet wally sparks 1997 cast and crew credits, including actors, actresses, directors, writers and more. Well, ducks quack and complain, but eagles soar above the crowd. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door. Newton whalley hiway taxi started serving the lower mainland in the year 1941. To get my customers to their destination in the quickest, safest and.
How a taxi driver named wally became rich and famous water. Especially, when drivers work in the middle of night, it will get too tired to be impatient. Jul 26, 2008 when a cab pulled up, the first thing harvey noticed was that the taxi was polished to a bright shine. Whenever a cab pulled up, the original thing harvey noticed was how the taxi was polished to a brilliant shine. The story has been told in different ways, including the nigerian version shared recently by my. Mackay is also a resourceful speaker that hops from one airport and city to another. Jun 03, 2007 professional speaker and new york times bestselling author, shep hyken, tells his famous customer service story about the taxi cab driver.
We dont know if we have every single episode that paul ever did but were sure its darn close. He was the 1951 nascar modified champion and the 1953 aaa eastern division sprint car rookie of the year. Wally the cab driver thats because great service is a choice. He had all the bad experience that one has from typical cab drivers. Nov 12, 2009 this exciting sales and customer service training video is loaded with timeproven sales skills and practical ideas for building a customer relationship.
Author and speaker, harvey mackay, tells a great story about a cab driver who decided to soar like an eagle. Professional speaker and new york times bestselling author, shep hyken, tells his famous customer service story about the taxi cab driver. Aug 17, 2008 when a cab pulled up, the first thing harvey noticed was that the taxi was polished to a bright shine. Nov 10, 2014 londons taxi driver test enshrines knowledge as to use the au courant term an artisanal commodity, a thing thats local and homespun, thriving ideally in the individual hippocampus. Smartly dressed in a white shirt, black tie and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back. How a taxi driver named wally became rich and famous. Joel weldons amazing true story of willie cooley the cab. To get my customers to their destination in the quickest, safest and cheapest way possible in a friendly environment.
Campbell was killed practicing for an aaa midwestern division sprint car race at salem, indiana on july 17, 1954. Harvey was waiting in line for a ride at the air port. This story is an amazing example of great customer. So when the taxi cab driver woke up he was super thirsty and drank a lot so he exploded basically. After justines daughter madison suffered a concussion playing soccer, she had regular physical therapy appointments at choc. And, if we will take the lessons provided in this story and apply them to our lives, we too, can soar like. The cab driver had gotten out and was putting alfreds suitcase into the cab. We punch the dudes number into the database and his details come up, name, dob address etc. Jun 11, 2018 wally the cab driver made a different choice.
When a cab pulled up, the first thing harvey noticed was that the taxi was polished to a bright shine. It has been serving every segment of the population with its impeccable service, wellmaintained taxis and highly trained and courteous drivers. He decided to stop quacking like ducks and start soaring like eagles. The cab ride ill never forget kent nerburn on a most profound cab ride. He handed harvey a laminated card and said, im wally, your driver. Apparently, the cab driver robbed the drunk passenger. Jan 20, 2008 when a cab pulled up, the first thing harvey noticed was that the taxi was polished to a bright shine. Harvey mackay, tells a wonderful story about a cab driver named wally that proved this point. A touching story from a taxi driver youll never forget. I was a cab driver for close to 14 years in dallas, tx. Sep 04, 2019 when a cab pulled up, the first thing harvey noticed was that the taxi was polished to a bright shine. Bruce sighed, watching the cab get smaller and smaller as it drove down the street. Joel weldons amazing true story of willie cooley the cab driver. Wally is a prime example of how a positive attitude can positively impact the people around him in that he provided harvey an enjoyable and memorable experience instead of a mundane, forgettable cab ride.
Harvey mackay, tells a wonderful story about a cab driver that proved this point. These files are in mp3 format that can be easily played with a number of programs such as windows media player, vlc player, and most portable music devices. One time i arrived in the middle of the night for a pick up at a building that was dark except for a single light in a ground floor window. Wallys transportation, llc sea girt, new jersey 08750 rated 4. Ducks quack, eagles soar wayne dyer no one can make you serve customers well. Wally drugs him with his drink and after the taxi driver passes out, he takes a funnel and funnels wheat, rice and salt down his throat. This amazing story was originally posted on facebook. When a cab pulled up, the first thing he noticed was that the taxi was polished to a bright shine. He handed him a laminated card and said, im wally, your driver.